This happens every night. We advise that if you want to have your phone on you, to keep it in a secure pocket at all times throughout the attractions. If you do happen to drop your phone, hat, or other items we are not able to look for them until the end of the night or the next morning. You will be asked to leave a good contact number at the souvenir stand and we will contact you as soon as it is found. We have been able to find and return 100% of items lost so far. We realize it is stressful and hard to leave, but understand we are performing a show that is over 20,000 square feet, it is impossible for us to stop everyone to look for it.